Return Policy

At RD Wholesale UK, we aim to ensure your complete satisfaction with your purchase. If you are not entirely satisfied, you can return your item(s) within 14 days of receipt for a refund. Please review our Return Policy below.

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original condition, and in its original packaging.
• The item must include all accessories, manuals, and documentation that came with the product.
• Proof of purchase (e.g., order confirmation or receipt) must be provided.

2. Items Not Eligible for Return

The following items are not eligible for return:

• Products that have been used, damaged, or altered after delivery.
• Perishable goods, personalized items, or custom orders.
• Items returned beyond the 14-day return window.

3. Return Process

Follow these steps to initiate a return:

1. Contact Us
   Email us at info@rdwholesaleuk.com within 14 days of receiving your order. Provide your order number and details of the item(s) you wish to return.
2. Wait for Authorization
   Our team will review your request and provide you with a Return Authorization (RA) number and return instructions.
3. Ship the Item(s)
   • Pack the item(s) securely in the original packaging.
   • Clearly label the package with the RA number.
   • Ship the item(s) to the address provided by our team.
   • Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

• Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item(s).
• Shipping charges from the original order are non-refundable unless the return is due to a fault on our part (e.g., wrong or defective item sent).

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at info@rdwholesaleuk.com
• Provide photos or a detailed description of the issue.
• We will arrange a refund at no additional cost.

6. Contact Us

If you have any questions or need assistance with your return, please reach out to us:

• Email: info@rdwholesaleuk.com

We appreciate your business and look forward to resolving any issues promptly. Thank you for shopping with RD Wholesale UK!